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Telzee

Privacy Policy

Effective date: April 1, 2026

This Privacy Policy describes how Telzee, operated by Resultris LLC ("Company," "we," "us," or "our"), collects, uses, and protects your personal information when you use our business phone service ("Service").

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, business name, and payment information.

Communications Data

As a communications platform, we process and store:

  • Call records: Caller ID, called number, call duration, timestamps, and call status
  • Call recordings: Audio recordings of calls when recording is enabled by you
  • Voicemails: Audio recordings, transcriptions, and AI-generated summaries of voicemail messages
  • SMS messages: Text message content, sender/recipient numbers, and timestamps
  • Contact information: Phone numbers and names of your contacts

Usage Data

We collect information about how you use the Service, including call volumes, feature usage, login activity, and device information.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process calls, voicemails, and SMS messages
  • Generate transcriptions and AI summaries
  • Process payments and manage your subscription
  • Send service-related communications
  • Monitor usage for billing and plan enforcement
  • Detect and prevent fraud or abuse

3. Data Sharing

We do not sell your personal information. We may share data with:

  • Telephony providers: To route calls and SMS messages (e.g., Plivo)
  • Cloud infrastructure: For data storage and processing (e.g., Supabase, Vercel)
  • AI services: For voicemail transcription and summarization (e.g., OpenAI)
  • Payment processors: To handle billing (e.g., Stripe)
  • Legal compliance: When required by law, subpoena, or court order

4. Data Retention

We retain your communications data (call recordings, voicemails, SMS) according to your plan's retention settings. You can configure retention periods in your dashboard. Account data is retained for the duration of your subscription and for a reasonable period after cancellation for legal and business purposes.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, and access controls. However, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data in a portable format
  • Restrict or object to processing
  • Withdraw consent

To exercise these rights, contact us at support@telzee.app.

7. International Transfers

Your data may be processed in the United States. By using the Service, you consent to the transfer of your data to the United States, which may have different data protection laws than your jurisdiction.

8. Children's Privacy

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

10. Contact

If you have questions about this Privacy Policy, contact us at support@telzee.app.