How to Set Up Professional Call Routing in Under 10 Minutes
A step-by-step guide to setting up call routing, business hours, voicemail, and professional greetings for your small business.
How to Set Up Professional Call Routing in Under 10 Minutes
Setting up a professional phone system used to mean calling your carrier, waiting on hold, navigating confusing menus, and probably still not getting what you wanted. Those days are over.
Here’s how to go from zero to fully operational business phone in under 10 minutes with Telzee.
Step 1: Get Your Number (2 minutes)
After signing up, you’ll pick a phone number. Search by area code to get a local number that matches your market. Toll-free numbers are also available.
Most businesses have a number and are making calls within minutes.
Step 2: Add Your Forwarding Numbers (1 minute)
Tell Telzee which phones should ring when someone calls your business number. This could be:
- Your cell phone
- Your office manager’s phone
- A landline at your shop
- Any combination of the above
Add as many numbers as your plan allows. You’ll set the ring order next.
Step 3: Choose Your Ring Strategy (30 seconds)
You have two options:
- Simultaneous: All phones ring at the same time. First person to pick up gets the call. Great for small teams where anyone can help.
- Sequential: Phones ring one at a time in priority order. If the first person doesn’t answer within your timeout (default 25 seconds), it moves to the next person.
Pick whichever matches how your team works. You can always change it later.
Step 4: Set Your Business Hours (1 minute)
Configure when your business is open for each day of the week. During business hours, calls follow your ring strategy. After hours, calls go straight to voicemail with your after-hours greeting.
No more getting woken up at 11pm by a customer who could’ve left a voicemail.
Step 5: Record Your Greeting (2 minutes)
You have two options for your greeting:
- Text-to-speech: Type what you want the caller to hear, and Telzee generates a professional voice recording automatically.
- Upload your own: Record a greeting on your phone and upload the audio file.
Set separate greetings for your main greeting, after-hours message, and voicemail prompt.
Step 6: Enable the Extras (2 minutes)
Turn on the features that matter to you:
- Call recording: Records all calls with an automatic compliance disclosure. Great for training and dispute resolution.
- IVR phone menu: “Press 1 for sales, press 2 for service.” Route callers to the right person based on what they need.
- SMS: Start sending and receiving text messages from your business number.
That’s It. You’re Live.
Your business now has:
✅ A professional phone number
✅ Smart call routing to your team
✅ Business hours with after-hours voicemail
✅ Professional greetings
✅ Voicemail with transcription and AI summary
✅ SMS messaging
✅ A dashboard to manage everything
Total setup time: under 10 minutes. Total cost: starting at $39/month.
Not bad for a phone system that makes your business sound like it’s been doing this for years.